Our Charmius Responsible Gaming

Our Commitment to Safer Play

We at Charmius operate under a B2C remote gambling licence issued by the Tobique Gaming Commission, and responsible gaming obligations are built into everything we do. Our licence requires us to protect players from gambling-related harm, and we go beyond the minimum requirements to make sure our community feels supported. Here at Charmius, we regularly review our policies, update our tools and train our support staff so that every conversation about responsible gaming is handled with care and respect.

Our Charmius platform is not available to residents of the United States or any jurisdiction where online gambling is restricted or where we do not hold a valid licence. We take age verification and identity checks seriously, and no one under the legal gambling age in their jurisdiction is permitted to register or play with us. Verification usually takes between 2 and 24 hours, and we ask every player to complete it before their first withdrawal, which helps us confirm that our platform is being used safely and legally.

Tools to Help You Stay in Control

We want every session on our Charmius casino to be a positive one. That's why our Charmius account settings include several features you can activate at any time, directly from your profile:

• Deposit limits - set daily, weekly or monthly caps on how much you add to your account
• Loss limits - restrict how much you can lose over a chosen period
• Wagering limits - control the total amount you stake across slots, live games and sports
• Session time reminders - get notified when it's time to take a break
• Time-out periods - pause your account for a short period, from 24 hours up to several weeks
• Self-exclusion - close your account for a longer period, or permanently if you choose
• Reality checks - pop-up notifications showing how long you've been playing

Our Charmius support team can help you activate any of these tools, and once a limit is set, it cannot be loosened instantly - we apply a cooling-off period before any increase takes effect. This is intentional: we at Charmius want these tools to genuinely protect you, not just exist as a formality.

Deposit and Spending Awareness

We've designed our deposit structure to encourage mindful spending. The minimum deposit on our Charmius platform starts at $10 (or $30 for bonus-linked deposits), with a maximum of $3,000 per transaction. We also apply withdrawal limits of $2,000 per day and $5,000 per week, which naturally slows down large cash movements and gives you time to reflect on your play. Our Charmius Casino team monitors account activity, and if we notice patterns that may indicate harmful play - such as rapidly increasing deposits or frequent high-stakes sessions - we reach out directly to check in and offer support.

Recognising the Signs

Responsible gambling starts with self-awareness. We encourage every Charmius player to reflect honestly on their habits. Some signs that gambling may be becoming a problem include:

• Spending more money or time than originally planned
• Chasing losses with bigger bets
• Borrowing money to fund deposits
• Neglecting work, relationships or responsibilities because of gambling
• Feeling anxious, irritable or guilty after playing
• Hiding gambling activity from family or friends

If any of this sounds familiar, please don't hesitate to reach out to our Charmius support team. We're here to listen without judgment and to help you find the right tools or resources for your situation.

Bonuses and Responsible Play

Our welcome package, Wednesday Free Spins, Sunday Gift, weekly cashback and other promotions are designed to add excitement to your experience - never pressure. We set clear wagering requirements, maximum bet limits during wagering ($7.50), and maximum cashout caps on every offer so that bonus play remains transparent and predictable. We at Charmius never encourage players to deposit beyond their means to unlock a promotion, and our terms always explain exactly what's required before you opt in. If a bonus ever feels like it's pushing you to play more than you intended, our Charmius Casino team is always available to pause or remove it from your account. You can learn more about our current offers on our Charmius bonus page.

Self-Exclusion and Account Closure

If you feel you need a break from gambling altogether, our Charmius platform allows you to self-exclude for a defined period or indefinitely. During self-exclusion, you will not be able to log in, and we will not send you marketing emails or promotional offers. Reinstating your account after a self-exclusion period requires a cooling-off step to ensure the decision to return is a conscious one. We at Charmius take these requests seriously and process them promptly once submitted through our support channels.

External Support Organisations

We strongly encourage players to use independent resources alongside our in-house tools. Organisations experienced in problem gambling support include:

We also recommend software such as Gamban, BetBlocker or NetNanny, which can restrict access to gambling sites across all your devices. Our Charmius team is happy to provide guidance on setting these tools up if you need assistance.

Protecting Younger Players

We at Charmius take underage gambling extremely seriously. Our registration process requires full identity verification, and we use filtering recommendations to help parents and guardians restrict access to gambling platforms on shared devices. If you share a computer, tablet or phone with a minor, we recommend installing parental control software and never saving your Charmius login details where they could be accessed by someone underage.