Charmius Privacy Policy

At Charmius, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit charmius.com, register an account, or use any of our services. By using Charmius, you agree to the practices described below.

Who We Are

Charmius is owned and operated by 3-102-957682 S.R.L., registered in Costa Rica (San José, Escazú), with payments processed by Massivity Ltd (Cyprus, HE 491548). We operate under a B2C remote gambling licence No. 0000181 issued by the Tobique Gaming Commission under the Tobique Gaming Act. When you create a Charmius account or browse our site, we act as the data controller responsible for your personal information.

Information We Collect

We collect several categories of information to provide you with a safe and enjoyable gaming experience. If you are searching for charmius registration online, you should know that registration requires certain mandatory details.

We gather your registration data, including your name, date of birth, email address, phone number, and country of residence.
We collect financial information such as your preferred currency (AUD, CAD, USD, NZD, EUR, or supported cryptocurrencies) and payment method details for deposits and withdrawals.
We track your gaming activity, including bets placed on slots, live games, table games, and sports betting, to manage your account and improve our services.
We record your IP address, device type, browser information, and login history for security purposes.
We may request identity verification documents (ID, proof of address, payment method verification) in line with our responsible gaming and anti-fraud obligations.
We collect communication data when you contact our Live Chat or email support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise returning visitors, remember your language and currency preferences, and analyse how you interact with our platform. Our cookie practices are detailed separately in our Cookie Policy, which you can access at any time from the footer of our website.

How We Use Your Information

We use the personal information we collect for the following purposes:

We use your data to create and manage your Charmius account and verify your identity.
We process your deposits and withdrawals securely through our supported payment providers.
We use your activity data to calculate bonus eligibility, wagering requirements, and VIP Club progress, including Experience Points and Season Points.
We send you promotional communications, such as information about our welcome bonus, Wednesday Free Spins, Sunday Gift, or other offers, where you have opted in to receive them.
We monitor gaming patterns to support responsible gambling and detect signs of problem gambling.
We use your data to comply with legal, licensing, and anti-money laundering obligations under the Tobique Gaming Act.
We analyse aggregated, anonymised data to improve our game selection, website performance, and customer support.

Legal Basis for Processing

We process your personal data on the following legal grounds: performance of our contract with you (providing access to our casino and sports betting services), compliance with our legal and regulatory obligations, our legitimate interests in preventing fraud and ensuring platform security, and, where applicable, your consent for marketing communications.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with:

Our payment processing partners, including Massivity Ltd, to complete deposits and withdrawals via Visa, Mastercard, Interac, Bitcoin, Ethereum, and other supported methods.
Our game and live studio providers, such as our 41 slot providers and 17 live dealer studios, to the extent necessary to deliver gameplay.
Regulatory authorities, including the Tobique Gaming Commission, upon lawful request.
Fraud prevention and identity verification services to confirm your eligibility to play.
Professional advisors, auditors, or law enforcement where required by law.

Data Retention

We retain your personal data for as long as your Charmius account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. If you close your account, we may still retain certain records as required under our gaming licence.

Your Rights

Depending on your jurisdiction, including Australia, Canada, and New Zealand, you may have the following rights regarding your personal data:

You have the right to access the personal information we hold about you.
You have the right to request correction of inaccurate or incomplete data.
You have the right to request deletion of your data, subject to our legal retention obligations.
You have the right to withdraw consent for marketing communications at any time.
You have the right to request a copy of your data in a portable format.
You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact our support team at [email protected], or reach us via Live Chat, available 24/7 in English, French, German, Italian, Portuguese, and Spanish.

Data Security

We implement industry-standard technical and organisational measures to protect your personal and financial information from unauthorised access, loss, or misuse. Our verification process, which may take between 2 and 24 hours, helps us confirm your identity before processing withdrawals and protects your account from fraudulent activity. We require verification of new cards or payment systems before approving withdrawals to new methods.

International Data Transfers

Because we serve players across Australia, Canada, New Zealand, and other international markets, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Cyprus. We ensure that any such transfers are conducted with appropriate safeguards in place.

Restricted Jurisdictions

We do not accept players from the United States or any jurisdiction where online gambling is illegal, restricted, or where we do not hold the appropriate licence. If you access Charmius from a restricted territory, we reserve the right to suspend your account and decline to process your personal data for gaming purposes.

Children's Privacy

Charmius is strictly intended for adults of legal gambling age. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will close it and delete the associated data promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Charmius after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact our support team at [email protected] or via our 24/7 Live Chat. We are here to help with any privacy-related concerns regarding your Charmius account.